Got a question about a specific item in our store?
Tip: Go to the page for the product and use the form on its Product Enquiry tab. This way, we’ll automatically know exactly which item you’re referring to.
Need to return or exchange an item?
If you would like to arrange to return an item please visit our Return Items page.
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DeliveryOnce we have received your payment we aim to dispatch your items within 24 hours.
UK deliveries
We use Royal Mail for delivery and offer various options for delivery time periods ranging from 1-2 working days to 7-10 working days.
European Union
EU customers can expect to receive items in 5-8 working days.
Africa, Americas and Rest of the World
For customers worldwide please expect to receive your items in approximately 10 working days.
Note that local customs policies may be enforced and are beyond our control. Check your local customs regulations for more information.
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Returns & ExchangesWe accept returns and will issue a refund or exchange if the items have a manufacturing fault. If you simply do not want your purchased item anymore we would be happy to exchange it for you if the item is unused and returned in its original condition and packaging.
Returns requests must be made within 14 calendar days from the receipt of your item for a refund or exchange. We will refund or cover shipping costs for goods received with manufacturing defects but it is the responsibility of the buyer to pay for return shipping where the reason is a change of mind.
We cannot accept the return of used items.
If you would like to arrange to return an item please visit our Return Items page.