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As an online retailer customer service is our priority. We welcome any enquiries, but for your convenience, we have listed a number of FAQ’s below, as a way to answer any of your queries efficiently.
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I PLACED AN ORDER BUT HAVE NOT RECEIVED A CONFIRMATION EMAIL?When you place an order at Mam Maw London you should receive a confirmation email immediately. If you have not received an email after 10 minutes, please check your junk/spam folder.
If you have still not received a confirmation email after checking your junk/spam folder then login to your account to check the status of your order.
If you did not create an account please contact us to make sure your order went through successfully.
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CAN I CHANGE MY ORDER IF I NEED TO?If you wish to change your order, please contact us as soon after placing it as possible.
If your order has already been dispatched, you will not be able to change your order. In this case you may wish to refer to our returns policy.
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WHAT PAYMENT METHODS DOES MAM MAW ACCEPT?All payments are processed by PayPal.
Debit/Credit Cards
When you pay using PayPal you can also use your debit/credit card, even if you don’t have a PayPal account (and you won’t be required to create one).
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HOW CAN I RETURN AN ITEM THAT IS UNSUITABLE?If you wish to return your item(s) you will need to complete a Return Merchandise Authorisation (RMA) form which you can do on our Returns Items page.
Once we receive your request to return an item we will process it and let you know what to do next. If your request is accepted you will be provided further information on how to proceed.
Please review our returns and exchanges policy for details about when you can return and exchange goods.
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HOW MUCH DOES DELIVERY COST?We offer the following delivery options:
- UK Free Delivery – FOC
- UK Standard Delivery – £3.90
- UK Next Business Day – £7.25
- EU European Standard – £15.01
- Worldwide International Delivery (includes Africa and USA) – £19.70
For more information on delivery please see our Delivery Policy.
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WHAT DO I DO IF I HAVE NOT RECEIVED MY ORDER?We usually dispatch all items within 24 hours (excluding weekends and bank holidays). UK Free delivery orders are dispatched after 3 days.
If you have not received your order after the time specified on our Delivery Policy please contact us as soon as possible.